Presenting a model for developing performance based on intellectual capital and job satisfaction

The purpose of the present study was to investigate the effect of intellectual capital through the role of mediating job satisfaction on the financial performance of the National Bank of Karaj branches. The research method was descriptive-survey. The employees of the National Bank of Karaj branches were 422 people. The sample size was 201 people based on the Krejci and Morgan table. The method was stratified random sampling. The library and field methods were used to collect data. The data collection tools were the standard questionnaires of intellectual capital by Bontis (1998), financial performance by Lee (2006), and job satisfaction by Minnesota (2004). Cronbach's alpha coefficient was used to determine the validity of the research tool from the experts' point of view and to determine the reliability of the research tools. Descriptive and inferential statistical methods were used to analyze the collected data. To test the research hypotheses, first the Kolmogorov-Smirnov test was used to examine the normality of the data distribution and the structural equation method was used to examine the effect of independent and mediating variables on the dependent variable using SPSS and LISREL statistical software. The research findings showed that intellectual capital has a positive and significant effect on job satisfaction and bank financial performance. Job satisfaction has a positive and significant effect on bank financial performance. The research results also showed that job satisfaction plays a mediating role in the effect of intellectual capital on bank financial performance.